Privacy Policy

Last updated: January 1, 2026

Spring Back Colorado Mattress Recycling (“Spring Back Colorado,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://springbackco.org/, contact us, schedule a mattress pickup, use our drop-off and recycling services, or otherwise interact with us.

Who We Are

Spring Back Colorado Mattress Recycling is a nonprofit social enterprise that provides mattress and box spring recycling services, including drop-off service and scheduled pickups. Our contact page is available at https://springbackco.org/contact-us/. Our location is 4975 Pontiac Street, Commerce City, CO 80022, and our phone number is (720) 515-1328.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our website.

Information You Provide

Depending on how you interact with us, we may collect the following categories of information:

  • Contact information, such as your name, email address, phone number, and address.
  • Pickup, service, and order information, such as pickup address, service details, mattress or box spring recycling requests, appointment information, cancellation requests, and related communications.
  • Message content, such as the subject and details you submit through our contact form.
  • Payment-related information, when you complete a secure payment form for pickup or recycling services.
  • Commercial inquiry information, when businesses or organizations contact us about commercial pickups, volume-based services, or partnership opportunities.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This may include device and browser information, pages viewed, referring pages, general usage data, and interactions with the website.

How We Collect Information

We collect information from the following sources:

  • Information you submit through our contact form.
  • Information you submit through appointment booking, pickup scheduling, and payment forms.
  • Information you provide when you call, text, email, or otherwise communicate with us.
  • Information collected through website technologies such as cookies, Google Analytics, WordPress functionality, and security or anti-spam tools.

How We Use Information

We use information for the following purposes:

  • To respond to inquiries and communicate with you.
  • To schedule, manage, and fulfill mattress pickup and recycling services.
  • To process service requests, cancellations, refunds, and related customer service matters.
  • To provide information about pricing, service areas, drop-off options, commercial pickups, and policies.
  • To operate, maintain, secure, and improve our website.
  • To measure website traffic and understand how visitors use our website.
  • To help protect forms and website functionality from spam, misuse, or unauthorized activity.
  • To maintain records related to services, communications, and nonprofit operations.

Cookies, Analytics, and Website Technologies

Our website uses cookies and similar technologies to operate the site, support forms and website functionality, help secure the site, and measure website usage. The website uses Google Analytics and Google tag technology to help us understand website traffic and visitor interactions.

Our website is built on WordPress and uses Cloudflare-supported infrastructure. These technologies may process technical information such as browser type, device information, IP address, pages visited, and other usage data as needed to deliver, secure, and improve the website.

For more information, please see our Cookies Policy below.

How We Share Information

We may share information in the following circumstances:

  • Service providers and website technology providers. We may share information with vendors that help us operate the website, host content, protect website security, provide analytics, process forms, and support service scheduling or payment-related functionality.
  • Analytics providers. We use Google Analytics to understand website usage and improve our online services.
  • Operational purposes. Information may be used or shared as needed to schedule pickups, respond to inquiries, process service requests, handle refunds, or provide customer support.
  • Legal and safety purposes. We may disclose information when appropriate to comply with legal obligations, protect our rights, protect the security of the website, or prevent misuse of our services.

We do not use the personal information you submit through contact or pickup forms for a sale of that information. Analytics technologies may involve the disclosure of website usage information to analytics providers for measurement and reporting purposes.

Your Choices and Privacy Requests

You may contact us to request assistance with personal information you have provided to us. Depending on your location and applicable law, you may be able to request access to, correction of, deletion of, or information about certain personal information. You may also ask us to stop contacting you for non-service-related communications.

To submit a privacy request, please use our contact page at https://springbackco.org/contact-us/.

Communications

If you contact us or submit a form, we may use the information you provide to respond to your request, discuss recycling services, schedule or manage pickups, provide pricing or policy information, or follow up about your inquiry. The contact page notes that pickups should be scheduled through the pickup/drop-off page rather than by email.

Do Not Track and Browser Controls

Some browsers offer “Do Not Track” or similar privacy signals. Because there is not a single accepted standard for these signals, the website handles privacy choices through the browser controls, cookie settings, and opt-out tools described in this policy and our Cookies Policy.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information in our control. No website, form, transmission method, or storage system can be guaranteed to be completely secure.

Retention

We retain personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including providing services, responding to inquiries, maintaining operational records, supporting website security, and meeting applicable legal or administrative needs. Retention periods for cookies and analytics data vary based on provider settings, browser settings, consent choices, and implementation.

Children’s Privacy

Our website and services are intended for people seeking mattress recycling, pickup, drop-off, nonprofit, commercial, or related information. We do not knowingly request personal information from children through our website forms.

Links to Other Websites

Our website may include links to other pages or third-party websites. If you follow a link to another website, that website’s privacy practices and policies apply to your use of that site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, please contact us through our contact page at https://springbackco.org/contact-us/.